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Privacy Policy

Last Updated: October 2025

Burns & Ink ("we", "our", "us") respects your privacy and is committed to protecting your personal information.  This Privacy Policy explains how we collect, use, store and share your data when you visit our website, purchase our products, or interact with us.

1. Information we collect

We may collect the following types of personal information:

  • Identity & Contact Data: name, email address, postal address, phone number.

  • Order & Payment Data: billing address, shipping address, order history.  (Payments are processed securely be our payment providers - we do not store full card details.)

  • Website Use Data: IP address, browser type, pages viewed, and how you navigate our site (via cookies and similar technology).

  • Communications Data:  messages you send us (email, social media, forms).

2. How we use your information

We use your personal data to:

  • Process and deliver your orders.

  • Provide customer support and respond to your enquiries.

  • Send you updates about your orders or services you've requested.

  • Improve out website, products, and customer experience.

  • (If you opt in) send newsletters or marketing about new products and special offers.

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We will never sell your data to third parties

3. Sharing your information

We only share your personal data with:

  • Service providers who help us run out website, payment systems, or shipping (for example, couriers or email newsletter platforms).

  • Legal or regulatory authorities if required to do so by law.

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All third parties are required to respect the security of your personal data and to use it only in accordance with the law

4. Cookies and Tracking

We use cookies and similar technologies to make our site work properly, improve performance, and understand visitor behaviour.  You can manage or disable cookies in your browser settings.

5. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy (for example, tax and accounting records are usually kept for 6 years in the UK).

6. Your Rights

Under UK data protection laws, you have a right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate data.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for marketing at any time.

  • Complain to the ICO (UK information commissioner's office) if you're unhappy with how we handle your data.

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To exercise these rights, email us at hello@burnsandink.co.uk

7. How we protect your data

We use appropriate technical and organisational measures to keep your data secure, including encryption, password protection, and secure payment gateways.

8. Third-Party Links

Our website may include links to third-party websites.  We are not responsible for the privacy practices of those websites.

9. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: hello@burnsandink.co.uk

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